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Where and how do I enrol my children?
Do I have to fill out a new enrolment form each holiday period?
How do I register for Child Care Benefit?
Do I have to register with the Family Assistance Office again if I use another program?
How do I pay my account?
If I have a query who can I contact?
Where can I find a copy of the program if I don't have one?
The enrolment form asks for 2 emergency contacts. Do I need to supply two emergencies, and can I list myself and/or partner down instead?
What are the opening hours and how often does the Program operate?
Where is the School Holiday Program located?
Who do I contact if my child is unable to attend the program?
Where and how do I enrol my children?
Enrolment forms are available from:
- Tuggeranong Community Centre, Cowlishaw Street, Tuggeranong
- The Before and After School Care Programs
- By request facsimile (02) 6293 6555
- By request email sac@commsatwork.org
- By downloading the Enrolment form
- By request by mail.
Complete all details requested on the enrolment form, including emergency contact details and medical information.
If you're using the Holiday Program for the first time, it's essential that you contact the Family Assistance Office (13 6150 ) to register the Mt Neighbour Holiday Program as your service provider (555-006 618T). Child Care Benefits do not apply until this is done, and full fees will be charged.
Return the completed enrolment form and payment in person to the School Age Care Administration, Tuggeranong Community Centre, Cowlishaw Street, Greenway.
If you have any queries, please contact the School Age Care Administration on 6293 6500.
Do I have to fill out a new enrolment form each holiday period?
Yes, we need you to complete a new enrolment form each holiday period.
How do I register for Child Care Benefit?
We encourage all families to be assessed for Child Care Benefit eligibility, as most families are entitled to minimum assistance. Parents can either claim benefits as reduced fees or they can elect to pay full fees then claim any benefit entitlement as a lump sum at the end if the financial year.
Families can find out about the Child Care Benefit by visiting Centrelink, Medicare or ATO offices. Alternatively Family Assistance contact number is 13 6150 or visit their website.
Full payment will be required until your Assessment Notice has been received. Adjustments will be made once the notification from the Family Assistance Office is received.
The School Holiday Program Customer Reference Number is Mt Neighbour Holiday Program – 555 006 618T.
Do I have to register with the Family Assistance Office again if I use another program?
Yes, each program has an individual Customer Reference Number (CRN). Simply call the Family Assistance Office on 136 150 and they will help you through the process.
How do I pay my account?
Payment can be made by direct debit, direct deposit, and credit card facilities.
Forms are available from the School Age Care Administration Office and can be downloaded from the Forms section of this website.
Payments can also be made by posting a cheque or money order to PO Box 1066, Tuggeranong ACT 2901, or in person at the Tuggeranong Community Centre or by telephone (02) 6293 6500 if you wish to pay by credit card.
If I have a query who can I contact?
Enquiries are welcome at any time. You may have a specific question concerning your enrolment form or general enquiry concerning the program. If so, contact the School Age Care Administration Office on (02) 6293 6500, or email School Age Care.
Where can I find a copy of the program if I don’t have one?
These are downloadable by clicking the Programs link .
The enrolment form asks for 2 emergency contacts. Do I need to supply two emergencies, and can I list myself and/or partner down instead?
In the event of an injury, accident or emergency, parents will be notified immediately. However, the emergency details are vital in the event that parents are not contactable for some reason.
What are the opening hours and how often does the Program operate?
The School Holiday Program operates 8.00am – 6.00pm, Monday to Friday of every school holiday term break (excluding public holidays).
Where is the School Holidy Program located?
The School Holiday Program is located at the Isabella Plains Primary School, Ellerston Ave, Isabella Plains, ACT 2905.
Who do I contact if my child is unable to attend the program?
You need to contact the School Age Care Administration on (02) 6293 6500 or email us so we can advise the School Holiday Program Staff or call the Director of the School Holiday Program on 0406 380 592.
