Outcomes Facilitator

  • North Canberra
  • Fixed Term
  • Lifestyle Services

About Communities@Work

 Communities@Work is a social enterprise that applies its 40 years of experience in early childhood education and care to generate a surplus that funds community services to the most vulnerable and disadvantaged members of our community. 

We deliver quality community services that meet the needs of children, young people, parents, people with a disability and those at risk of hunger, homelessness or abuse. We serve more than 20,000 people each year, with more than 1,000 staff, volunteers and self-employed educators.

Our services meet the practical needs of our community, making food, clothing, shelter, education and social connection readily available to all, and helping people lead independent and productive lives. We help children learn and engage with the world around them, we enrich the lives of parents, seniors and people with a disability, and we are here to build a resilient and socially inclusive community that cares for the well-being of all. 

About the role 

Our Lifestyle Services program serves a range of vulnerable clients (i.e. people with a disability, who are ageing, have mental health problems, or those with chronic health problems).

Working with new and existing clients, you will break down the needs of each client in to achievable goals, develop support plans, and conduct outcomes evaluations. You will have excellent client service skills and experience in problem solving which will enable you to create a lasting and measurable improvement in the lives of our vulnerable clients.

We are looking for candidates with excellent customer service and problem solving skills who are driven to achieve results for our clients. Experience in disability or community services is preferred but not required as long as you are willing to learn the relevant frameworks. 

Duties

  • Provide information to clients and potential clients on accessing support services
  • Liaise between funding agencies and the services that support our clients (both internal and external)
  • Provide exceptional and high quality customer service, and ensure external providers do the same
  • Establish and maintain a goal-oriented focus with clients that have long term conditions
  • Network with community organisations, service providers, allied health and mainstream services
  • Manage and prioritise work loads
  • Maintain client management database
  • Keep detailed records and reports 

Skills and Experience 

  • Experience in a client facing role
  • Excellent verbal and written communication skills
  • Excellent problem solving skills
  • Excellent attention to detail, particularly in relation to record keeping and database management
  • Demonstrated ability to work independently, but as part of a broader team
  • Ability to provide warmth and empathy towards vulnerable people
  • 'Working Vulnerable People' registration, or ability to obtain
  • Relevant tertiary qualifications in aged care, disability or allied health will be viewed favorably but are not necessary

 Benefits

  • Do good, feel good with Communities@Work
  • Employee child care discount
  • Healthy activity reimbursements
  • Employee Assistance Program
  • Career progression opportunities
  • Employer funded training opportunities
  • Salary package options available 

How to Apply

Click APPLY or contact Hope McMahan on hope.mcmahon@commsatwork.org for a confidential discussion. 

Communities@Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for its roles. 

Closing date for applications: 18/05/2018

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