Corporate Services Officer | Corporate Services

  • South Canberra
  • Administration
  • Organisational Support

About Communities@Work   

Communities@Work is Canberra's largest not-for-profit community organisation, working with our community to build a resilient, sustainable, and socially inclusive community. With over 40 years' experience in the ACT and Capital Region, we provide a wide range of high-quality early education and care services and community services that supports positive educational outcomes, assists in alleviating hardship, enhances quality of life and leads to positive social change. 

About the Team  

Come and work for the Winner - ACT Large Employer of the Year - ACT Training Awards 2019/2020. 

Join an energetic and vibrant team located in Tuggeranong.  You will be working with a team of likeminded, hardworking, creative individuals who are efficient and have a positive attitude. 

About the Role 

An exciting opportunity has opened within the Children's Services enrolment team (CSET).  As a valued member of our team you will contribute to the function and overall success of the CSET team.  Using your effective communication skills to communicate with families through various contact channels such as email, phone and web forms. You will also be an active team player and contribute to promote Communities@Work. With consistent Government Childcare funding changes, the ability to adapt and be motivated to learn revised policies and processes is essential.

Duties 

  • Accurate data entry 

  • Contribute to the processing of Long Day Care, Out of School Hours Care and School Holiday Program enrolments and enquiries 

  • Respond to internal and external inquiries in a timely and professional manner via email or off the enrolments phone queue or via Get in Touch on the Communities@Work website 

  • Liaise with other corporate services teams and programs as required 

  • Contribute to all CSET functions including email support from the enrolments@commsatwork.org email address 

  • Increase stakeholder engagement with Service Managers and Program Coordinators 

  • Share information and work load 

  • Action payments over the phone 

  • Ensure accurate and timely processing of enrolments and payment schedules and reporting 

  • Maintain accurate records for all processes 

  • To respond to directed tasks by supervisor or Head of Corporate Affairs and Client Service 

  • Manager and to work across teams in the Division in an efficient and flexible manner 

  • Other corporate services administration duties as required 

 

Skills and Experience 

Essential 

  • Excellent attention to detail 

  • Excellent communication skills 

  • Excellent interpersonal skills including effectively liaising with internal and external contacts 

  • Ability to work independently and as part of a team 

  • Ability to problem solve and implement change 

  • Ability to exercise initiative and good judgment 

  • Good MS Office skills 

  • Maintain current 'Working with Vulnerable People' registration Ability to communicate with diverse audiences which include staff, parents and the wider community 

 

Desirable 

  • Experience using customer management systems 

  • Current driver's license 

 

Benefits 

  • Be a part of our social impact, working for a community organisation that makes a real difference in the lives of people in our community  

  • Inclusive and friendly workplace  

  • Salary Packaging, meal and entertainment cards 

  • Employee child care discounts  

  • Healthy lifestyle programs and healthy activity reimbursement 

  • Professional development opportunities with our training organisation (RTO), including access to study leave (if applicable)  

How to Apply 

Click APPLY or contact the People, Culture and Wellness team on 02 6293 6545 for a confidential discussion.? 

Communities@Work?encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles. 

Closing date for applications: 09/04/2021

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