Operations Coordinator

  • Canberra
  • Full-Time
  • Organisational Support

About Communities@Work

Communities@Work is Canberra's largest not-for-profit community organisation, working with our community to build a resilient, sustainable, and socially inclusive community. With over 40 years' experience in the ACT and Capital Region, we provide a wide range of high-quality early education and care services and community services that supports positive educational outcomes, assists in alleviating hardship, enhances quality of life and leads to positive social change.

About the Role

The Operations Coordinator will coordinate the daily operations of Communities@Work's community centre. This hands-on role will include the daily operation of the centre, including customer service, managing enquiries, meeting and greeting guests, setting-up and packing down events, ordering, coordinating catering, cleaning and other tasks as required. This role will also support Communities@Work's Community Development team with community development initiatives as required. Out of hours / weekend and a flexible work roster are a key component of this role.

Duties

  • Under general direction, coordinate the daily operations of Communities@Work's community centre, including:
  • Ensure Communities@Work's service standards are met and surpassed at all times
  • Coordinate, set up and pack down function rooms according to client requirements, including furniture and equipment, catering, audio visual, ICT and staging.
  • Be the 'face' of Communities@Work - meet and greet clients, conduct site inspections, and respond to phone and email enquiries
  • Prepare and follow-up of proposals in response to booking enquiries, covering venue, function, catering and other requirements, ensuring high-level customer service, and accurately maintaining client database, and ensuring accurate documentation
  • Provide operational briefs to other staff if assistance is required
  • Ensure adherence to all WHS practices and work with WHS officer to review and implement WHS policies and procedures
  • Maintain safety and security of Communities@Work resources and equipment, including audio-visual equipment, and report loss or damage if occurs
  • Work with a sound awareness of the budgetary implications of daily operational decisions.
  • Act as Fire and Safety Warden during shifts
  • Report regularly to the Community Development Manager and Senior Management on operation of community centre
  • Assist the Community Development Manager with community development initiatives as required.

Skills and Experience

Essential

  • Relevant experience, with a good understanding of events/hospitality operations
  • Excellent customer service skills, with the ability to easily build rapport with internal and external clients and strong oral and written communication skills
  • Demonstrated initiative, high attention to detail and proven high level organisational and time management skills, including the ability to manage workflows and balance competing priorities and coordinate a number of events simultaneously
  • A 'quick thinker' with excellent proactive problem-solving skills
  • Demonstrated experience establishing and maintaining stakeholder relationships and networks.
  • Demonstrated experience working with the Microsoft suite of products and sound computer literacy
  • High standards of grooming and presentation
  • Current 'Working with Vulnerable People' registration
  • Current First Aid certificate
  • Current driver's licence

Desirable

  • Previous experience in sales environment
  • Community engagement skills and experience
  • An understanding of the community sector

Benefits

  • Be a part of our social impact, working for a community organisation that makes a real difference in the lives of people in our community
  • Inclusive and friendly workplace
  • Salary Packaging, meal and entertainment cards
  • Employee child care discounts
  • Healthy lifestyle programs and healthy activity reimbursement
  • Professional development opportunities with our training organisation (RTO), including access to study leave (if applicable)

How to Apply

Click APPLY or contact the People, Culture and Wellness team on 02 6293 6545 for a confidential discussion.?

Communities@Work?encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles.

Closing date for applications: 07/10/2021

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