Reach Home Coordinator

  • North Canberra
  • Full-Time
  • Support Services - Food, Clothing etc. Assistance

About Communities@Work 

Communities@Work is Canberra's largest not-for-profit community organisation, working with our community to build a resilient, sustainable, and socially inclusive community. With over 40 years' experience in the ACT and Capital Region, we provide a wide range of high-quality early education and care services and community services that supports positive educational outcomes, assists in alleviating hardship, enhances quality of life and leads to positive social change. 

About the Team

Communities@Work's Support Services (Social Programs and Volunteering) help those in need with food, clothing and accommodation. We support the most vulnerable and disadvantaged in the Canberra community by providing essential supports through our community pantries, a clothing program, a pre-loved clothing store, crisis support appointments, and transitional housing sites. Being a part of our team means making a difference in the lives of people struggling in the Canberra community. 

 About the Role

The Reach Home Program (RHP) provides support to clients who are homeless or at risk of homelessness as well as tenancy related activities.  

You will have good physical fitness with the ability to lift and carry safely, as the position involves manual handling tasks. You will need to declare any previous injuries and any management of current injuries. 


  • Case Management of 9 families - 7 residences and 2 outreach with the goal of accessing long term housing solutions 

  • Access to pooled car for home visits, appointments and work based attendance in the community 

  • Based in Gungahlin with travel over Canberra 

  • The opportunity to make a difference in a boutique program with lots of potential 

Skills and Experience


  • Maintain current 'Working with Vulnerable People' registration 

  • Relevant qualifications or experience in Community Services, Welfare, Social Housing and Homelessness Services, or related field.

  • Case management experience 

  • Experience working with vulnerable people and people experiencing homelessness.

  • Demonstrated ability to exercise judgment, problem solving and initiative.

  • Sound verbal and written communication skills.

  • Strong liaison and representational skills.

  • Skills in property management (collection of rents, debt repayment plans, co-ordination of any repairs required)

  • Sound knowledge of homelessness and issues and supports relating to vulnerable people 


  • Knowledge of social welfare and community services in the Act and region 

  • Trauma informed practice qualifications.

  • An understanding of statutory requirements, insurance obligations and duty of care to clients 


  • Be a part of our social impact, working for a community organisation that makes a real difference in the lives of people in our community

  • Inclusive and friendly workplace

  • Salary Packaging, meal and entertainment cards

  • Employee child care discounts

  • Healthy lifestyle programs and healthy activity reimbursement

  • Professional development opportunities with our training organisation?(RTO), including access to study leave (if applicable)

How to Apply

Click APPLY or contact the People, Culture and Wellness team on 02 6293 6545 for a confidential discussion.

 Please include a cover letter addressing the skills and experience required 

 Communities@Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles.

Closing date for applications: 09/09/2021

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