Who is this qualification for?
This qualification will provide you with a set of transferable skills that will be valued in any workplace. This qualification will suit you if you are new to the workforce, have not entered the workforce, or are seeking to expand your general workplace skills.
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What will I gain out of this qualification?
Via the completion of this qualification, you will develop a working knowledge of office software and business technology, workplace health and safety, customer service, workplace communication, inclusive work practices, time management and more.
The knowledge gained from this qualification will provide you with a set of skills that will be valuable for a variety of roles that require technology and communication skills. Whether you’re already working, or just starting out in your career, this qualification will provide you with a solid foundation to develop your skills and boost your employability.
How long will the course take?
The standard course completion timeframe is 18 months.
You can choose to complete the qualification faster.
There may be situations where a student requires additional time to complete the qualification. CPLE will consult with the student to develop a tailored Assessment Schedule, while ensuring any workplace, school and/or Government funding timeframe requirements are met.
Enrolment should not exceed a 24 month period unless extenuating circumstances are involved.
Course structure
The qualification consists of 10 units of competency: 5 core units and 5 elective units. Each unit of competency will have a set of assessments that you will need to complete. CPLE will support you to complete these assessments in line with your Assessment Schedule.
Core Units:
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units:
- BSBCRT201 Develop and apply thinking and problem-solving skills
- BSBOPS203 Deliver a service to customers
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC201 Use business software applications
- BSBTEC202 Use digital technologies to communicate in a work environment
Course Fees
There are two funding options currently available for this qualification:
- User Choice Funding: Under this Government funded option, you will only be required to pay a one-off $350 Student Administration Fee, and the Government will pay for the remainder of the course. Please refer to the User Choice Funding page for details regarding eligibility.
- Fee-for-service: This option is available if you do not meet the eligibility criteria for User Choice Funding. The total cost of the qualification is $2,100, but you won’t need to pay upfront. Instead, you will pay for each unit of competency as you progress through the course. For more details on the payment plan, please refer to the Qualification Outline.
Entry Requirements
- Computer and Digital Requirements: You must have personal access to:
- A digital device such as a computer or laptop with webcam capabilities to participate in assessments via virtual role plays via MS Teams.
- A working Internet connection.
- Business software applications such as Word, Excel and PowerPoint or equivalent.
- An active email account for the sake of communication and scheduling.
- Work Placement/Experience: Work placement and/or experience is not required, unless you are accessing User Choice Funding.
- Language, Literacy and Numeracy Skills: It’s important that CPLE understands the level of support you may need during your studies to ensure we can effectively meet your needs. During the pre-enrolment process, your Language, Literacy, Numeracy (LLN), and Digital Skills will be assessed through an LLN assessment. This assessment helps CPLE identify your current ACSF* levels in learning, reading, writing, oral communication, and numeracy. For a Certificate III qualification, Level 2 skills are required. If you do not meet these levels, you will be referred to support options—either internal or external to CPLE. CPLE will guide you through the entire process, and all options will be discussed with you once the assessment results are finalised.
*The Australian Core Skills Framework (ACSF) is a tool which assists both specialist and non-specialist English language, literacy and numeracy practitioners describe an individual’s performance in the five core skills of learning, reading, writing, oral communication and numeracy
- Unique Student Identifier (USI): Students enrolling in nationally recognised training must have a Unique Student Identifier (USI) and provide it to CPLE for compliance purposes. The USI is a unique ten-character code made up of numbers and letters. You will need a USI to enrol and to receive your qualification or statement of attainment. For more information, please visit the USI website at http://usi.gov.au.
- Government Funding Eligibility Criteria: If you are seeking to enrol via one of our Government-funded options, you will need to meet the eligibility criteria for that specific funding option. Please refer to the Government Funding pages for more detail.
How is this qualification delivered and how will I be assessed?
Please refer to the Studying with CPLE page for details regarding how we deliver our qualifications, how we support our students, and how you will be assessed.
When can I start this qualification?
You can begin the enrolment process now by completing the enquiry form.
→ CLICK HERE TO DOWNLOAD THE CERT II WORKPLACE SKILLS OUTLINE
→ CLICK HERE TO DOWNLOAD THE ENROLMENT PROCESS BROCHURE
→ CLICK HERE TO DOWNLOAD THE STUDENT HANDBOOK
Communities at Work is a Registered Training Organisation, trading as the Centre of Professional Learning and Education (RTO 88148).