Who is this qualification for?
This qualification is designed for individuals from any sector looking to acquire transferable skills that are highly valued in the workplace. It is also ideal for those pursuing a career in business or administration, with potential employment opportunities in roles such as accounts clerk, general clerk, office/personal/executive assistant, and various other administrative positions.
What do I gain out of this qualification?
Upon successfully completing the qualification, you will gain practical knowledge of office software, business technology, and develop key skills in critical thinking, customer service, inclusive work practices, communication, workplace planning, health and safety, and more. These skills will be valuable in a wide range of roles that require business and technology expertise, giving you a strong foundation to advance your career.
How long will the course take?
The standard course completion timeframe is 18 months.
You can choose to complete the qualification faster.
There may be situations where a student requires additional time to complete the qualification. CPLE will consult with the student to develop a tailored Assessment Schedule, while ensuring any workplace, school and/or Government funding timeframe requirements are met.
Enrolment should not exceed a 24 month period unless extenuating circumstances are involved.
Course structure
The qualification consists of 13 units of competency: 6 core units and 7 elective units. Each unit of competency will have a set of assessments that you will need to complete. CPLE will support you to complete these assessments in line with your Assessment Schedule.
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective units
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBPEF301 Organise personal work priorities
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- BSBFIN301 Process financial transactions
- BSBOPS303 Organise schedules
Course Fees
There are two funding options currently available for this qualification:
- User Choice Funding: Under this Government funded option, you will only be required to pay a one-off $350 Student Administration Fee, and the Government will pay for the remainder of the course. Please refer to the User Choice Funding page for details regarding eligibility.
- Fee-for-service: This option is available if you do not meet the eligibility criteria for User Choice Funding. The total cost of the qualification is $3,350, but you won’t need to pay upfront. Instead, you will pay for each unit of competency as you progress through the course. For more details on the payment plan, please refer to the Qualification Outline.
For more information, please refer to the BSB30120 Qualification Information Guide (Certificate III in Business).
You can also download the CPLE Student Handbook for more information.
Entry Requirements
- Computer and Digital Requirements: You must have personal access to:
- A digital device such as a computer or laptop with webcam capabilities to participate in assessments via virtual role plays via MS Teams.
- A working Internet connection.
- Business software applications such as Word, Excel and PowerPoint or equivalent.
- An active email account for the sake of communication and scheduling.
- Work Placement/Experience: Ideally, you should be employed in a business environment with employer support to ensure access to a workplace for applying your learning and completing assessments. If a business environment isn’t accessible, please contact CPLE to explore alternative options for applying your learning before enrolling in this qualification.
- Language, Literacy and Numeracy Skills: It’s important that CPLE understands the level of support you may need during your studies to ensure we can effectively meet your needs. During the pre-enrolment process, your Language, Literacy, Numeracy (LLN), and Digital Skills will be assessed through an LLN assessment. This assessment helps CPLE identify your current ACSF* levels in learning, reading, writing, oral communication, and numeracy. For a Certificate III qualification, Level 3 skills are required. If you do not meet these levels, you will be referred to support options—either internal or external to CPLE. CPLE will guide you through the entire process, and all options will be discussed with you once the assessment results are finalised.
*The Australian Core Skills Framework (ACSF) is a tool which assists both specialist and non-specialist English language, literacy and numeracy practitioners describe an individual’s performance in the five core skills of learning, reading, writing, oral communication and numeracy
- Unique Student Identifier (USI): Students enrolling in nationally recognised training must have a Unique Student Identifier (USI) and provide it to CPLE for compliance purposes. The USI is a unique ten-character code made up of numbers and letters. You will need a USI to enrol and to receive your qualification or statement of attainment. For more information, please visit the USI website at http://usi.gov.au.
- Government Funding Eligibility Criteria: If you are seeking to enrol via one of our Government-funded options, you will need to meet the eligibility criteria for that specific funding option. Please refer to the Government Funding pages for more detail.
How is this qualification delivered and how will I be assessed?
Please refer to the Studying with CPLE page for details regarding how we deliver our qualifications, how we support our students, and how you will be assessed.
→ CLICK HERE TO DOWNLOAD THE ENROLMENT PROCESS BROCHURE
→ CLICK HERE TO DOWNLOAD THE STUDENT HANDBOOK
When can I start this qualification?
You can begin the enrolment process now by completing the enquiry form.
Communities at Work is a Registered Training Organisation, trading as the Centre of Professional Learning and Education (RTO 88148).