Certificate III in Business

Course Code BSB30120

CPLE Cert III Business Communities at Work

Who is this qualification for?

The BSB30120 Certificate III in Business is for individuals from any sector who wish to gain a set of transferable skills that will be valued in the workplace. This qualification will suit you if you have a strong interest in a career in business and may like to engage in employment within the following fields:

  • Accounts Clerk
  • Accounts Payable Clerk
  • General Clerk
  • Junior Personal Assistant
  • Office Assistant
  • Receptionist
  • Word Processor etc.

What do I gain out of this qualification?

On successful completion of the qualification, you will develop a working knowledge of office software and business technology along with developing skills in critical thinking, inclusive work practices, communication, workplace health and safety and more.

The knowledge gained from this qualification will provide you with a set of skills that will be valuable for a variety of roles that require technology and business skills. The qualification will provide you with a solid foundation to boost your career!

What will I study within this qualification?

The qualification consists of 13 units of competency: 6 core units and 7 elective units.

Core units

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Elective units

  • BSBTEC301 Design and produce business documents
  • BSBTEC302 Design and produce spreadsheets
  • BSBPEF301 Organise personal work priorities
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBFIN301 Process financial transactions
  • BSBOPS303 Organise schedules

For more information, please refer to the BSB30120 Qualification Information Guide (Certificate III in Business).

What are the Entry Requirements to enrol into this qualification?

1. Online/Digital Access: To enrol into the BSB30120 qualification with CPLE, you will need to have personal access to a digital device (such as a computer, laptop etc with webcam capabilities), an internet connection, speakers/headphones to engage with videos/webinars, software such as MS Word, and an active email account for communication processes. This is because a large part of this qualification is delivered through online classes (our Learning Management System Canvas). 

2. Work placement/Experience: Ideally, you should be employed in a business environment and supported by an employer to ensure access to a workplace for the application of learning and for assessment purposes. If access to a business environment isn’t available, please speak with CPLE to identify other possible avenues for the application of learning prior to enrolment in this qualification.

3. Foundation, Language, Literacy and Numeracy Skills & Assessment: Assessment of the required foundation skills will be determined during the pre-enrolment process via the administration of the Language, Literacy and Numeracy (LLN) assessment. This is a pre-training written assessment and interview that identifies your LLN skill levels in each area.

Through this process, it must be determined that you hold an ACSF* Level 3 in Learning, Reading, Writing, Oral Communication, and Numeracy in order to hold the foundation skills applicable and be offered enrolment into this qualification. To find out more about this assessment, get in touch with the CPLE team at cple@commsatwork.org

For more information, please refer to the BSB30120 Qualification Information Guide (Certificate III in Business).

You can also download the CPLE Student Handbook for more information.

How is this qualification delivered?

This qualification is delivered through a blended delivery model. Learning and assessment materials will be on offer to you in our online Learning Management System (LMS) Canvas, alongside the provision of monthly 3-hour face to face support sessions to those who wish to attend.  Sessions are held in the evenings, outside of work hours to enable maximum attendance.

You will get access to a supportive trainer who will guide you through the units you need to complete and answer any questions you have. Phone, email, virtual meetings through MS Teams and opportunities for face to face discussions all form part of the support you will be offered.

Learning will involve engagement with interactive learning materials, the provision of readings, pre-recorded webinars and videos which support additional learning

How will I be assessed?

Assessment methods range from:

  • Written questions and answers
  • Projects
  • Collation of portfolios of evidence
  • Presentations
  • Live and recorded role plays
  • Third-party reports capturing skills demonstrated via observation in the workplace by a suitably qualified workplace supervisor

Each unit is assessed both in theory and practice. This means that you will need to complete both the theoretical assessment as well as a practical assessment in the workplace or a simulated environment.

Practical assessments will be completed in your workplace under normal working conditions or via simulated work conditions through the use of role-plays, case studies and access to the Complete Business Solutions Australia Intranet designed for students completing this qualification.  For more information, go to: https://www.cbsa.com.au/  

There are no set work placement requirements for this qualification.  It is however recommended that students be employed within a business environment for assessment purposes as several units will require a workplace supervisor to sign off and verify your skill sets within several units as part of this qualification.

For more information on assessments, please refer to the BSB30120 Qualification Information Guide (Certificate III in Business).

How long is the qualification study for?

The learning duration for the BSB30120 Certificate III in Business Administration qualification is 18 months. You will be encouraged to complete the assessment within each unit of competency in this qualification within a six-week timeframe. This results in the total duration of studies being equivalent to 18 months.

You may, however, be able to complete the requirements in a shorter time frame depending on your learning style, experience, LLN levels and previous study prior to enrolling in the qualification.  Enrolment should not exceed a 24-month period unless extenuating circumstances are involved.

When can I enrol on the qualification?

As this qualification is delivered within a rolling intake framework, students can commence and exit this qualification at will, and there is no set cohort.  Upon enrolment into this qualification, you will have a personalised schedule designed for you which is set for 6-8 weeks completion of the units you need to complete based on your enrolment application paperwork and previously completed study where applicable.

How to apply to study this qualification?

You can apply for this course by filling in the enquiry form here. You can also email us at cple@commsatwork.org, or call 02 6293 6220.

Downloadable Resources with more information

BSB30120 Qualification Information Guide 

CPLE Student Handbook

Communities at Work is a Registered Training Organisation, trading as the Centre of Professional Learning and Development (RTO 88148).


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