Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader. Resolving complaints is more than just solving the issue.
In this session, we explore the underlying reasons why parents complain and the simple psychological strategies you can use to resolve complaints and get the relationship back on track. We uncover the big 3 remedies; apology, action or financial reward.
Click here to register for this workshop.
Presented by: Farran Street
Date: 4 September 2023
Time: 9:30am to 1:30pm
Venue: Communities at Work, Denman Prospect, 5 Felstead Vis, Denman Prospect
ACT 2611, Winanggaay Room
Cost: $180 AUD
Booking Terms and Conditions:
Please contact CPLE cple@commsatwork.org to advise of any cancellations or name changes.
*You may only register up to 2 participants per booking. If a training session has reached the maximum number of participants please contact CPLE to be placed on a wait list cple@commsatwork.org *
Use the form below to make a booking, or click here to open the event page in a new tab and register.