Sometimes things don’t go to plan, mistakes happen and parents complain. Being able to resolve complaints quickly and effectively is key to saving the relationship and maintaining your reputation as a credible leader. Resolving complaints is more than just solving the issue.
In this session, we explore the underlying reasons why parents complain and the simple psychological strategies you can use to resolve complaints and get the relationship back on track. We uncover the big 3 remedies; apology, action or financial reward.
Presented by: Farrar Street
Date: 1 August 2023
Time: 9:30am to 1:30pm
Venue: Communities at Work, Denman Prospect, 5 Felstead Vis, Denman Prospect
ACT 2611, Winanggaay Room
Cost: $180 AUD
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