Please use the Get in Touch form below, and we will get back to you as soon as possible. You can also reach us at 02 6293 6500 or admin@commsatwork.org.
If you are facing an emergency or need immediate help, please consider contacting OneLink, Domestic Violence Crisis Service, Lifeline or call 000 for Police, Ambulance or Fire Service.
For media enquiries, email marketing@commsatwork.org with your questions and publishing deadline.
How to get in touch with our programs
If you need help or have a question about a specific service, please select the program you would like to contact from the list below:
Children’s Services
- Early Education and Care Services
- Out of School Hours (Before and After School) Care
- School Holiday Programs
- Family Day Care
Community Service Programs
- Community Development
- Community Minibus
- Donations, fundraising, sponsorship and partnership
- Support for hardship: Community Pantries, Crisis and Clothing Support.
- Venue Hire
Education
To make a general enquiry, compliment or complaint
Please complete the form below and select the option from the dropdown that best matches your reason for contacting us.
Feedback and Complaints
Communities at Work has a continuous improvement process, and we welcome feedback, complaints and suggestions. Our process ensures any concerns you have are managed in a confidential, fair, consistent and timely manner.
Once submitted, your complaint or concern will be directed to the relevant area, and staff will respond to you. We review all complaints and will conduct an internal investigation where necessary.
Complaints Handling Policy
Download our Complaints Handling Policy here.
Confidentiality and Privacy
All information shared with Communities at Work is managed according to our Privacy Policy
Further Options
If you have a concern that you have not been able to resolve by talking with us, you are not happy with our response, or you wish to seek clarification, you may be able to refer to an external body.
Children’s Education and Care Assurance (CECA)
If you have a concern about education and care services operating in the ACT, including Out of School Hours Care and Early Learning Centres, you can contact CECA by telephone 02 6207 1114 or email complaintsCECA@act.gov.au.
NDIS Quality and Safeguards Commission
If you have a concern about your NDIS supports or services, you can contact the NDIS Commission by telephone 1800 035 544 (free call from landlines), TTY 133 677 or by submitting a form on their website: www.ndiscommission.gov.au/about/complaints.
Office of the Australian Information Commissioner (OAIC)
If you believe we have mishandled your personal information, you can lodge a complaint with the OAIC via their website: www.oaic.gov.au.
ACT Human Rights Commission
The ACT Human Rights Commission promotes the human rights and welfare of all people living in the ACT. The Commission handles complaints in relation to health, disability and community services, abuse of vulnerable people, and complaints under discrimination law. You can contact the Commission by telephone 6205 2222, email at human.rights@act.gov.au or via their website at www.hrc.act.gov.au.