Coronavirus (COVID-19) Information and Advice

Communities@Work has implemented our management plan and is closely monitoring the situation, following advice from ACT Health. The health and well-being of our clients, employees, and volunteers is of our highest priority.

Last Updated: 12.35 PM, 16 SEPTEMBER 2021

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Latest News on COVID-19 in Canberra and ACT

A dedicated website with information about the health and economic response to the pandemic in the ACT is available at www.covid19.act.gov.au

The ACT is in lockdown, as a result of COVID-19 cases being identified in the community and positive wastewater detections reported. The lockdown will remain in place until 15 October 2021 (at this stage). 

For information on the lockdown and changes in restrictions, please visit the ACT Government’s COVID-19 website: https://www.covid19.act.gov.au/

Face masks must be carried at all times and worn by everyone aged over 12 years outside the home, and the use of the Check-In CBR app is recommended.

Exposure Sites

Please check the ACT Health list of exposure sites here. If you have been to any of these locations at the dates and times specified, you must follow the advice for quarantine, COVID-19 testing, and completing the ACT Contact Declaration Form.

Refer to the ACT Health webpage for further details.

NSW/ACT border residents

The ACT government has provided advice for NSW/ACT border residents. Since the lockdown, NSW requires you to complete an NSW entry declaration form if you’ve been in the ACT since the 12th of August or during the past 14 days. If you live outside the ACT in one of the approved postcodes, you can enter the ACT for the approved essential reason under the lockdown restrictions. Please refer to the ACT Government’s COVID-19 page for details.

Support during lockdown

Free food and essential items are available to Canberrans in significant need during this lockdown, provided by the ACT Government. If you need support, call VolunteeringACT on 1800 43 11 33 between 9 am and 5 pm any day during the lockdown to request a shopping order be placed on your behalf. This will be collected by the ACT Emergency Services Agency and delivered to your door. Visit the ACT Government’s COVID-19 page for more information.

Emergency Relief Services Guide

Volunteering ACT has updated the list of services available in the ACT and Queanbeyan providing emergency services such as meals, laundry and accommodation. The services are provided by community service organisations, church groups and charities to provide support to those in need. Please download the updated guide here.


If you have any questions, please call the local covid-19 helpline on (02) 6207 7244 – operating daily 8 am to 8 pm.


COVID-19 Updates: Children’s Services

Please note that Communities@Work’s Children’s Services are operating as usual at this time, with increased health measures including the use of masks. This means all our Early Education and Care Centres and our Out of School Hours Care services are open. Please see below for important updates.

Gap Fee Waived for Families in Lockdown

Communities@Work is waiving gap fees for families whose children are at home due to the COVID-19 lockdown. This gap fee waiver has been extended until the end of the lockdown (15 October 2021). Please refer to this page for more information.

If you have any questions or need help at any stage, please contact the manager/supervisor of the service directly. Families will be notified directly of any changes.

Please note that our Enrolments Team will only be available via email at this time: enrolments@commsatwork.org. 

For information about the Additional Child Care Subsidy (ACCS)Temporary Financial Hardship, please visit our Children’s Services – Frequently Asked Questions page.

Priority Vaccinations for Educators

Priority COVID-19 vaccinations are now available for ACT teachers, educators and staff who have direct contact with children in their daily work at an ACT school, Out of Hours School Care service or Early childhood education and care Centre. These staff can book now and get their COVID-19 Pfizer vaccination over the coming weeks.

Priority bookings can be made by ringing the ACT COVID-19 vaccine booking line on 02 5124 7700 (7 am to 7 pm, daily) or by ringing the priority booking number (ask your manager to provide this to you).

If you already have an ACT Government vaccination clinic appointment, you can ring the booking number and ask about moving your appointment forward. If you’re an early childhood staff member and can’t attend an ACT Government vaccination clinic, you can make your priority booking through your local health care provider. The vaccines are free and are available regardless of Medicare or visa status.


For operational information on Communities@Work’s program areas, please see below and scroll down to the relevant section.


Service Operations: Child Care and Education Centres

All of Communities@Work’s Child Care and Education Centres are operating as usual, with increased hygiene and social practices. Families/guardians will be contacted directly if there are any issues that require us to change or close a service. If you have any questions or need help, please directly contact your centre.

Please note that the ACT Government is encouraging families to keep their children at home during the lockdown, if possible.  

Educators and families will need to wear face masks and use the Check-In CBR app. Please note that our Enrolments Team will only be available via email (enrolments@commsatwork.org) during the lockdown period. We thank you for your understanding and patience.

If you are having any trouble contacting the program, please contact our main switch.

Phone: (02) 6293 6500
Emailadmin@commsatwork.org

Get in Touch


Service Operations: Family Day Care and In-home Care

Our family day care and in-home care services are operating with increased hygiene and social practices unless advised otherwise by your educator. Educators and families will need to wear face masks and use the Check-In CBR app.

Please note that the ACT Government is encouraging families to keep their children at home during the lockdown, if possible.  

Please contact your service/family day care educator directly for more information. If you are having any trouble making contact, please contact our main switch.

Phone: (02) 6293 6500
Emailadmin@commsatwork.org

Get in Touch


Service Operations: Out of School Hours Care

Our Before and After School Care services are operating as usual with increased hygiene and social practices. Please contact your service directly for more information. If there are any changes, families/guardians will be informed directly. Educators and families will need to wear face masks and use the Check-In CBR app.

Please note that the ACT Government is encouraging families to keep their children at home during the lockdown, if possible. 

Please note that our Enrolments Team will only be available via email (enrolments@commsatwork.org) during the lockdown period. We thank you for your understanding and patience.

 If you are having any trouble making contact, please contact our main switch.

Phone: (02) 6293 6500
Emailadmin@commsatwork.org

Get in Touch


Service Operations: School Holiday Programs

Our School Holiday Programs will continue to operate with increased hygiene practices. Please visit the school holiday programs page for more information. You may also contact your service directly. If there are any changes, families/guardians will be informed directly.

Due to the lockdown and the COVID-19 situation, we will only be running in-service activities across our school holiday programs for the Spring school holidays.

Educators and families will need to wear face masks and use the Check-In CBR app. Please note that our Enrolments Team will only be available via email (enrolments@commsatwork.org) during the lockdown period. We thank you for your understanding and patience.

If you are having any trouble making contact, please contact our main switch.

Phone: (02) 6293 6500
Emailadmin@commsatwork.org

Get in Touch


Service Operations: Support for people experiencing hardship

Our Tuggeranong and Gungahlin Community Centres are closed during the lockdown period. Please see below for more information. 

Community Pantry: Our community food pantries at Tuggeranong and Gungahlin are operating with increased hygiene and social distancing practices. While we are in lockdown, we have introduced a ‘Tick and Collect’ system for clients to select their food and essential items, where clients wait at the door of the pantry for our staff to collect and bring items to them.

Hours are Mondays: 12:30pm- 3pm, Tues- Friday: 9am – 11:30am & 12:30pm – 3pm.

If you need to talk to someone, please call us on 02 6293 6500 or submit an enquiry through the Get in Touch form here.

Please note that we are currently not accepting donations of food and essential items.

Crisis Support: We are offering Crisis Support at both locations. Please phone 6293 6500 for an appointment. Please note that walk-in appointment spaces are limited so you may have to wait before the Crisis Support Coordinator is available. Thanks for your patience.

Best Dressed Store: The Store at South.Point Shopping Centre is closed until the end of lockdown. 

Clothing Program: Our clothing program is currently suspended due to the ACT  lockdown. Please contact us on 02 6293 6500 or submit an enquiry through the Get in Touch form here. 

We are also currently not accepting clothing donations during the lockdown.

Support After Bushfires: We are also offering support for people affected by the 2019-20 bushfires. For more details, visit this page.

If you or anyone you know is struggling, you can refer to our Helping through Hardship video series and Get in Touch with us.

Donations to support those struggling in the Canberra community: Donations are currently suspended due to the ACT lockdown. Please keep an eye on this page for advice on when we will be able to accept donations again. This is applicable to all donations of food, clothing and other essential items.

If you have any questions or need help, please contact our Support Services Team, 9am to 5pm Monday to Friday.

Phone: (02) 6293 6500
Emailadmin@commsatwork.org

Get in Touch


Service Operations: Seniors Centres, In-Home Support and Transport Services

Our Seniors’ centre activities have been closed due to the lockdown.  We are now offering social phone-based support. Our Zoom activities will commence Monday 6th September, details can be found on our Programs for Seniors page.

Our In-home services delivered through brokered agencies will continue, monitored by the CHSP and Seniors’ team.

Our transport services will continue service delivery for essential health-related transport needs that cannot be provided through telehealth services. We are able to provide transport to COVID-19 vaccination appointments – please contact us to discuss.

Clients/Carers will be informed directly of any relevant changes. For more specific information, please get in touch with the Lifestyle Services team, between 9 am to 5 pm Monday to Friday:

Phone (In-Home and Seniors Services): (02) 6293 6254
Phone (Transport): (02) 6126 9090
Email: lifestyle.services.exchange@commsatwork.org

Get in Touch


Service Operations: Disability Services

Our centre-based disability programs are suspended temporarily during the lockdown. The program may need to support families who are essential workers and/or some clients requiring critical attendance at this time. We encourage families to contact us to discuss their individual circumstances. Please visit our Disability Services page for updates on program calendars.

Clients/carers will be contacted directly as changes emerging with the current COVID-19 situation. We’re continually monitoring the situation and we will continue to modify our program and activities to meet the challenge of the current situation.

Our focus remains on providing safe supports to all our clients.

If you have any questions or need help, please contact the facilitator of your program directly, or contact our Disability Team, 9 am and 5 pm Monday to Friday on the details below.

Support Coordination: While we are operating, we’re not providing face to face contact at this stage.

Phone (Disability Programs): (02) 6293 6500
Phone (Support Coordination): 6293 6254
Email (Disability Programs):
 disability@commsatwork.org

Get in Touch


Service Operations: Galilee School

Please visit the Galilee School Guardians and Community Resources page for specific information for students and parents of the school during this time.

Students, families or guardians will be contacted directly if the situation changes. Please contact the school directly for any questions or concerns. You can also contact Galilee School directly via Messenger on their Facebook Page.

Phone: (02) 6293 6314
Emailgalilee.school@commsatwork.org

Get in Touch


Service Operations: Professional Qualifications and Training (RTO)

With an ACT lockdown announced and the health and safety of all our students and staff being a priority, CPLE will be ceasing all face-to-face training and support events as well as workplace visits from 12 August 2021, until further notice. Our team are fully remote capable and will continue to support students online via Canvas, phone, and email.

We appreciate your understanding and if you have any further questions, please feel free to contact your trainer or cple@commsatwork.org. 

For any questions or concerns, please get in touch with the RTO at:

Phone: 02 6293 6220
Email: cple@commsatwork.org

Get in Touch


Service Operations: Community Development

The Community Development team, as always, is here for the community. During the lockdown, they will be available via phone. If you need to talk, please email communitydevelopment@commsatwork.org and they will be happy to speak to you over the phone to provide support and advice 


Advice to Community

ACT Health asks all Canberrans to reconsider travel at this time. If you must travel, please read our entering and leaving the ACT pages or visit the relevant website of the state or territory that you are visiting. Be prepared to cancel or change your plans at short notice. You may be subject to stay-at-home or quarantine requirements when returning to or while visiting the ACT.

For the latest travel advice, please visit the ACT Government website.

The COVID-19 Vaccination Program has started in the ACT and will roll out over the course of 2021. Please visit ACT Health’s COVID-19 Vaccine page here for more information.

We will update this page regularly, and advise you to refer to the ACT Government’s COVID-19 dedicated website for more information.

Trusted Information Sources


Communities@Work’s Response to COVID-19

Communities@Work is taking a precautionary approach to managing the coronavirus (COVID-19) situation. The health and well-being of our staff and clients is our highest priority.

Communities@Work provides a broad range of services to the Canberra community, with many provided to vulnerable people. We have a role to play as part of broader community efforts. We take our commitment to the Canberra community very seriously and aim to ensure that we are able to continue to provide our essential community services in the face of this unprecedented crisis.

We are following the advice of the ACT government pertaining to the COVID-19 situation in Canberra.

Please contact us if you have any questions. 


Support for those affected by COVID-19

We know these are tough times and we want you to know that we are here for you. It’s times like these that we all need to support each other and reach out for support when we need a hand. We might not have all the answers, but we promise to listen and support you as best we can. We have a range of services to support families in need. Please speak to the manager of your service or centre, or contact us if you are struggling or need support.

The government has also extended COVID-19 measures to continue support for the community. This includes residential tenancy relief, commercial tenancies relief, payroll tax waiver/exemption (for businesses), etc. For more information, please visit the ACT Government website. 

A range of financial support options are available, and we encourage you to review these as well on the ACT Government and Services Australia websites.


Mental Health

We understand that this situation can be difficult to cope with. Please follow the advice from the World Health Organisation and know that Communities@Work will do our very best to support you during these challenging times.

If you are having strong feelings of worry, or are struggling to cope it is important to seek support. Please visit the ACT health page for information on available support services.

Domestic and Family Violence

During the COVID-19 outbreak, domestic and family violence has been on the rise, with almost one in 10 Australian women in a relationship experiencing domestic violence and two-thirds saying the attacks started or became worse during the pandemic.

If your relationship has changed, or you’ve noticed a change in a friend’s relationship, Canberra’s domestic and family violence services are open and ready to help.

Contact:

  • Domestic Violence Crisis Service ACT on 02 6280 0900 (24 hours, 7 days a week)
  • 1800RESPECT on 1800 737 732 (24 hours, 7 days a week)
  • Police Assistance 131 444
  • If you’re in immediate danger, call triple zero (000).

Contact Us

If you need any further information on Communities@Work programs and services, or how Communities@Work is managing the current situation, or have any questions, please contact us using the details below.

Communities@Work Tuggeranong, Tuggeranong Community Centre
245 Cowlishaw St
Greenway ACT 2900

Communities@Work Gungahlin, Gungahlin Community Centre
47 Ernest Cavanagh Street
Gungahlin ACT 2912

Phone: (02) 6293 6500
Email: admin@commsatwork.org
Get in Touch


Stay in touch with us and engage with the community on our Facebook page.


 

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