Coronavirus (COVID-19) Information and Advice

Communities@Work has implemented our management plan and is closely monitoring the situation, following advice from ACT Health. The health and well-being of our clients, employees, and volunteers is of our highest priority.

Last Updated: 22 November 2021, 04:00 pM

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Latest News on COVID-19 in Canberra and ACT

A dedicated website with information about the health and economic response to the pandemic in the ACT is available at

While restrictions have eased, our responsibility hasn’t. Face masks are still encouraged. Wearing of masks is mandatory for high-risk settings, public transport, indoor spaces at schools, early childhood education and care and out of school hours care settings etc.

Early Childhood Education and Care Restrictions:

  • Back to on-campus learning, in accordance with Health Guidelines for ECECs and Schools.
  • End of year school events can take place in accordance with the End of Year Event Guidelines for Schools.

Schools Restrictions:

  • Back to on-campus learning, in accordance with Health Guidelines for ECECs and Schools.
  • Out of School Hours care available to all students.
  • End of year school events can take place in accordance with the End of Year Event Guidelines for Schools.

Community Centres, Facilities or Youth Centres Restrictions

  • 25 people across the venue before density limits apply (excluding staff).
  • If facilities wish to have more than 25 people, they can apply:
    • One person per two square metres per usable indoor space (excluding staff)
    • No density limits apply to outdoor spaces.
  • Activities being held in these facilities which are referenced elsewhere must comply with the conditions for those activities (eg. weddings, martial arts, sporting activities, and dance classes).

Visit the Frequently Asked Questions page by the ACT Government for all information about current restrictions (click here).

Travel Advice, Exposure Locations and More

Don’t forget to use the Check-In CBR app at all locations you enter.

Refer to the ACT Government’s COVID-19 website for information and advice on travelling, entering and leaving the ACT, management of exposure locations etc. 

If you have any questions, please call the local covid-19 helpline on (02) 6207 7244 – operating daily 8 am to 8 pm.

Communities at Work’s COVID-19 Vaccination Policy

We have made the decision that all our employees, volunteers and contractors will require to be fully vaccinated against COVID-19 by no later than 29 November 2021. Please visit this page for more information.

The ACT Government’s announcement requiring full vaccination against COVID-19 for certain staff working across early childhood settings, ACT primary schools, out of school hours care and specialist and flexible education settings for the remainder of 2021, supports our policy. Read the announcement here.

For operational information on Communities@Work’s program areas, please see below and scroll down to the relevant section.

Service Operations: Child Care and Education Centres

All of Communities@Work’s Child Care and Education Centres are operating as usual, with increased hygiene and social practices. Families/guardians will be contacted directly if there are any issues that require us to change or close a service. Educators and families will need to wear face masks and use the Check-In CBR app.

If you have any questions or need help, please directly contact your centre. If you are having any trouble contacting the program, please contact our main switch.

Phone: (02) 6293 6500

Get in Touch

Service Operations: Family Day Care and In-home Care

Our family day care and in-home care services are operating with increased hygiene and social practices unless advised otherwise by your educator. Educators and families will need to wear face masks and use the Check-In CBR app.

Please contact your service/family day care educator directly for more information. If you are having any trouble making contact, please contact our family day care coordination unit using the Get in Touch form.

Service Operations: Out of School Hours Care

Our Before and After School Care services are operating as usual with increased hygiene and social practices. Educators and families will need to wear face masks and use the Check-In CBR app.

Please contact our Enrolments Team at or call 1300 212 273 for more information.

For the latest information on our School Holiday Programs, please visit this page.

Get in Touch

Service Operations: Support for people experiencing hardship

Community Pantry: Our community food pantries at Tuggeranong and Gungahlin are operating with increased hygiene and social distancing practices. Due to COVID-19 restrictions, we have introduced a ‘Tick and Collect’ system for clients to select their food and essential items, where clients wait at the door of the pantry for our staff to collect and bring items to them. Hours are Mondays: 12:30pm- 3pm, Tues- Friday: 9am – 11:30am & 12:30pm – 3pm.

If you need to talk to someone, please call us on 02 6293 6500 or submit an enquiry through the Get in Touch form here.

Crisis Support: We are offering Crisis Support at both locations. Please phone 6293 6500 for an appointment. Please note that walk-in appointment spaces are limited so you may have to wait before the Crisis Support Coordinator is available. Thanks for your patience.

Best Dressed Store: The Store at South.Point Shopping Centre is closed until further notice. 

Clothing Program: Our clothing program is currently suspended until further notice. Please contact us on 02 6293 6500 or submit an enquiry through the  Get in Touch form here.

Support After Bushfires: We are also offering support for people affected by the 2019-20 bushfires. For more details, visit this page.

If you or anyone you know is struggling, you can refer to our Helping through Hardship video series and Get in Touch with us.

Donations: Clothing donations are currently suspended. However, we have launched our Christmas Appeal 2021 and are welcoming food/gift or financial donations to help those in need during Christmas. Please visit our Christmas Appeal page for details on how you can help. 

If you have any questions or need help, please contact our Support Services (Social Programs) Team, 9 am to 5 pm Monday to Friday.

Phone: (02) 6293 6500

Get in Touch

Service Operations: Seniors Centres, In-Home Support and Transport Services

Our Seniors Centres have re-opened to all groups and we’re so excited to see our clients again in person. Both our Holder and Ngunnawal centres have resumed our fun and diverse range of pre-lockdown calendar of activities (in a covid-safe environment). Details can be found on our Programs for Seniors page.

Our transport services have resumed service delivery in full capacity. Please contact us to discuss.

Our In-home services delivered through brokered agencies are continuing, monitored by the CHSP and Seniors’ team.

Clients/Carers will be informed directly of any relevant changes. For more specific information, please get in touch with the Lifestyle Services team, between 9 am to 5 pm Monday to Friday:

Phone (In-Home and Seniors Services): (02) 6293 6254
Phone (Transport): (02) 6126 9090

Get in Touch

Service Operations: Disability Services

Our centre-based disability programs are now operational.  We have commenced transitioning to service with increased hygiene and cleaning practices. We encourage families to contact us to discuss their individual circumstances as services return. Please visit our Disability Services pagefor updates on program calendars.

Clients/carers will be contacted directly as any changes or service impacts emerge with the current COVID-19 environment. We’re continually monitoring the situation and we will continue to modify our program and activities to meet the challenges as they arise. Our focus remains on providing safe supports to all our clients.

Support Coordination: While we are operating, we’re not providing face to face contact at this stage.

If you have any questions or need help, please contact the facilitator of your program directly, or contact our Disability Team, 9 am and 5 pm Monday to Friday on the details below.

Phone (Disability Programs): (02) 6293 6500
Phone (Support Coordination): 6293 6254

Email (Disability Programs):

Get in Touch

Service Operations: Galilee School

Please visit the Galilee School Guardians and Community Resources page for specific information for students and parents of the school during this time.

Students, families or guardians will be contacted directly if the situation changes. Please contact the school directly for any questions or concerns. You can also contact Galilee School directly via Messenger on their Facebook Page.

Phone: (02) 6293 6314

Get in Touch

Service Operations: Professional Qualifications and Training (RTO)

As per the ACT’s Pathway Forward – Framework, a return to face to face learning for the higher education space, is not scheduled to be decided upon until the end November/early December. Given that all CPLE 2021 face to face sessions were scheduled to end by the second week of December, we do not foresee a return to face to face learning this year.

However, our team are fully remote capable and will continue to support students online via Canvas, phone, and email.  We are doing live video sessions using Microsoft Teams for one-to-one support sessions as well. Trainers are available as per their usual office working hours.

We appreciate your understanding and if you have any further questions, please feel free to contact your trainer or

For any questions or concerns, please get in touch with the RTO at:

Phone: 02 6293 6220

Get in Touch

Advice to Community

ACT Health asks all Canberrans to reconsider travel at this time. If you must travel, please read our entering and leaving the ACT pages or visit the relevant website of the state or territory that you are visiting. Be prepared to cancel or change your plans at short notice. You may be subject to stay-at-home or quarantine requirements when returning to or while visiting the ACT.

For the latest travel advice, please visit the ACT Government website.

The COVID-19 Vaccination Program has started in the ACT and will roll out over the course of 2021. Please visit ACT Health’s COVID-19 Vaccine page here for more information.

We will update this page regularly, and advise you to refer to the ACT Government’s COVID-19 dedicated website for more information.

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Communities@Work’s Response to COVID-19

Communities@Work is taking a precautionary approach to managing the coronavirus (COVID-19) situation. The health and well-being of our staff and clients is our highest priority.

Communities@Work provides a broad range of services to the Canberra community, with many provided to vulnerable people. We have a role to play as part of broader community efforts. We take our commitment to the Canberra community very seriously and aim to ensure that we are able to continue to provide our essential community services in the face of this unprecedented crisis.

We are following the advice of the ACT government pertaining to the COVID-19 situation in Canberra.

Please contact us if you have any questions. 

Support for those affected by COVID-19

We know these are tough times and we want you to know that we are here for you. It’s times like these that we all need to support each other and reach out for support when we need a hand. We might not have all the answers, but we promise to listen and support you as best we can. We have a range of services to support families in need. Please speak to the manager of your service or centre, or contact us if you are struggling or need support.

The government has also extended COVID-19 measures to continue support for the community. This includes residential tenancy relief, commercial tenancies relief, payroll tax waiver/exemption (for businesses), etc. For more information, please visit the ACT Government website. 

A range of financial support options are available, and we encourage you to review these as well on the ACT Government and Services Australia websites.

Mental Health

We understand that this situation can be difficult to cope with. Please follow the advice from the World Health Organisation and know that Communities@Work will do our very best to support you during these challenging times.

If you are having strong feelings of worry, or are struggling to cope it is important to seek support. Please visit the ACT health page for information on available support services.

Domestic and Family Violence

During the COVID-19 outbreak, domestic and family violence has been on the rise, with almost one in 10 Australian women in a relationship experiencing domestic violence and two-thirds saying the attacks started or became worse during the pandemic.

If your relationship has changed, or you’ve noticed a change in a friend’s relationship, Canberra’s domestic and family violence services are open and ready to help.


  • Domestic Violence Crisis Service ACT on 02 6280 0900 (24 hours, 7 days a week)
  • 1800RESPECT on 1800 737 732 (24 hours, 7 days a week)
  • Police Assistance 131 444
  • If you’re in immediate danger, call triple zero (000).

Contact Us

If you need any further information on Communities@Work programs and services, or how Communities@Work is managing the current situation, or have any questions, please contact us using the details below.

Communities@Work Tuggeranong, Tuggeranong Community Centre
245 Cowlishaw St
Greenway ACT 2900

Communities@Work Gungahlin, Gungahlin Community Centre
47 Ernest Cavanagh Street
Gungahlin ACT 2912

Phone: (02) 6293 6500
Get in Touch

Stay in touch with us and engage with the community on our Facebook page.


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