Policies and Procedures

The following policies and procedures apply to all learners and where applicable an employer during a qualification enrolment with Communities@Work’s Centre of Professional Learning and Education. Policies and procures should be read in conjunction with a qualification outline, funding options booklet, fee schedules and the student handbook.

Please note policies and procedures are subject to change as per the Standards for Registered Training Organisations (RTO’s) 2015.

Download our Policies and Procedures below:

Access and Equity

Complaints Policy and Procedure

Appeals Policy and Procedure


Credit Transfer Policy and Procedure

Enrolment and Induction Policy and Procedure

Recognition of Prior Learning (RPL) Policy and Procedure


Training Plan Policy and Procedure

Transition of Training Package Policy and Procedure

Fees and Refunds Policy and Refund Form

Code of Conduct

Terms and Conditions of Enrolment and Re-enrolment 

Retention of Records and Release of Personal Information

Issuance of Certification 

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