Transport

We provide an ACT wide, door to door community transport service to maximise client independence and to support their community access needs. Our team of experienced drivers transport clients in a program fleet that includes a number of sedans and larger modified vehicles that support mobility needs and wheelchair access.

Community Transport

Our community transport services are a lifeline for many people.  We assist clients to maintain independence and confidence by transporting them to medical appointments, social and community activities and shopping centres.

Our community transport services are provided Monday to Friday between 7.00 am and 7.00 pm, across Canberra and the surrounding ACT region. Our experienced Transport team can assist with eligibility, service and booking information. Bookings are essential for all transport services.

During the time of COVID-19, we’re continuing to provide our community transport services with increased hygiene and social distancing practices.

Community Transport Eligibility

We are funded under the Commonwealth Home Support Program to provide services to Seniors. If you wish to access this Government-funded service and you are aged 65 or older, or if you are Aboriginal or Torres Strait Islander and 50 years or older, you will need to contact My Aged Care or call. 1800 200 422.

You can also apply online through My Aged Care (click here). 

The Community Assistance Support Program, funded by ACT Health, enables us to provide health-related transport for ACT residents who are 64 years or younger and are experiencing a short term or chronic illness. For more information on eligibility please click here.

Community Bus Service

The community minibus service is for people who are isolated in their communities through limited transport options.

It is available to:

  • seniors with mobility or confidence problems
  • people living in residential care/nursing homes
  • people with mental illness who cannot cope with regular ACTION bus services
  • people with a permanent or temporary disability
  • carers accompanying any of the above
  • parents with young children who are socially isolated through a lack of transport options
  • people with culturally and linguistically diverse backgrounds, including new migrants, whose transport options may be limited due to factors such as their unfamiliarity with transport services and/or lack of support networks
  • people who are eligible for funded transport services but cannot access them – for example, people with a disability who use wheelchairs and cannot self-transfer into vehicle seats.
  • Community groups whose participation and social inclusion would be enhanced by the use of this Service.

Transport Enquiries

To enquire about the community transport and community bus service, please contact the transport team on 6293 6500 or use our “Get In Touch” system. Select “contact a Program” and in the drop-down menu click on “Community Services – Seniors, Transport, Disability”.

Click to download our How to Make a Transport Enquiry Guide

Client Testimonial Community Transport

A client testimonial during COVID-19 (May 2020).

Fees

Fees vary depending on the funded program you are accessing.

Click here to get in touch

COVID-19: Seniors Assisted Shopping

To help seniors in the Canberra community shop for their essential supplies, we are offering assisted shopping trips twice a day on Mondays, Wednesdays and Fridays. We will take a small number of clients to the grocery store (Gungahlin Woolworths and Mawson Woolworths):
  • 7:30 am – 9 am OR 11 am – 12:30 pm.
  • Starts Wednesday 1 April 2020.
  • Two staff members will assist with shopping.
  • Each client will be taken to and from home.
  • No limit to how many times you go.
  • Ongoing until advised otherwise.
TO BOOK: contact our transport line 6126 9090.
This service is also available to you if you’re not registered with us. We can do an over the phone registration and then book you in.

Service Locations

Tuggeranong Community Centre

245 Cowlishaw Street, GREENWAY ACT, 2900

Gungahlin Community Centre

47 Ernest Cavanagh Street, GUNGAHLIN ACT, 2912

Communities@Work Weston Creek

John Turner Building, 172 Dixon Drive, Holder ACT, 2611

Tuggeranong Community Centre

245 Cowlishaw Street, GREENWAY ACT, 2900

Gungahlin Community Centre

47 Ernest Cavanagh Street, GUNGAHLIN ACT, 2912

Communities@Work Weston Creek

John Turner Building, 172 Dixon Drive, Holder ACT, 2611

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