Terms of Use: Social Media

Please note that these terms of use apply to all of Communities@Work's social media channels, including, but not limited to, Facebook, Twitter, LinkedIn, Instagram, and Youtube.

Communities@Work uses social media platforms to engage with our organisation’s many stakeholders in a friendly, open and informative manner, in accordance with the organisation’s social media policy. Through social media, we invite conversation; we represent the culture and ethos of our organisation, and we share our stories in our quest for a resilient and socially inclusive community that cares for the well-being of all.

Content on social media is representative of who we are: a Canberra-based not-for-profit community organisation providing a broad suite of quality community programs of social value and practical benefit. We communicate and engage on social media to inform, educate, and inspire, and to build connections with our stakeholders.

Communities@Work’s Social Media House Rules

With the High Court ruling coming into effect that any organisation which administers a social media account could be held liable for defamation, Communities@Work has a responsibility to moderate all comments. We can make no guarantee that your contribution will be published or remain published. By submitting a comment, you agree to abide by our house rules:

1. Be respectful and polite. Treat other people on the platform, including Communities@Work employees, with respect and courtesy. Comments using inappropriate language, which are abusive towards other users, or which appear to deliberately provoke arguments, will be deleted. Sexually explicit content or content of a stalking or harassing nature will be deleted. Communities@Work reserves the right to delete comments that are considered inappropriate by the organisation’s moderators.

2. Don’t post unlawful comments or content. Do not use language that is abusive, defamatory or obscene. Do not use language which is discriminatory, incites violence, infringes copyright or are otherwise unlawful. Comments that are fraudulent, deceptive, misleading, in violation of any intellectual property right of another, or in violation of any law or regulation, will be deleted.

3. Respect others’ privacy. Don’t include contact details such as phone numbers, postal or email addresses in publicly visible comments. If you wish to raise an issue that requires sharing your contact information with Communities@Work employees, please use the get in touch form on our website. 

4. Don’t advertise. Comments that seek to endorse commercial products or activities or solicit business will not be accepted. Communities@Work publishes links to other websites at its sole discretion. We reserve the right to remove comments and messages considered to be ‘spam’, that is posts containing the same, or similar, message posted multiple times. This also extends to link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices, as well as personal promotion.

Communities@Work welcomes feedback, both positive and negative, about our programs and services but please make sure your interactions on our social media platforms are in line with the above house rules.

General Guidelines

  • Communities@Work reserves the right to turn off comments in instances where we are unable to moderate posts/comments.
  • Anyone who repeatedly posts material in violation of our social media house rules will not be allowed to further engage on the respective social media platform.
  • Any reference or claim against employees or children will be removed to protect the privacy of those involved.
  • All posts and comments on Facebook must also adhere to the Facebook terms of use: www.facebook.com/terms
  • Any personal details and data acquired by Communities@Work from users will be used only in accordance with our privacy policy, and information will not be shared with third parties without users’ consent.

Submitting a Complaint

Communities@Work welcomes your feedback. If you would like to pass on feedback, a suggestion, a complaint or need help, please use the get in touch form on our website. While we’re unable to monitor all comments and messages on social media at all times, please be assured any feedback received through the get in touch form on our website will be followed up and responded to by the relevant team in the organisation.

Use of Communities@Work’s Content

Communities@Work does not endorse the views or material contained in the contributions of members of the public or third party sites on our social media platforms.

All intellectual property rights in the content owned by and posted by Communities@Work are reserved to Communities@Work. Such content is provided for your personal, non-commercial use only. You may not otherwise reproduce, republish, modify, or adapt Communities@Work’s content, without obtaining the organisation’s prior written permission. You agree not to remove, obscure, or alter any Communities@Work copyright notice or trademark on any content you access and use. You also agree not to use Commmunities@Work’s content in a way that implies endorsement by the organisation or any person included in the materials, without obtaining prior written consent. Visit www.copyright.com.au for information about ‘Works’ under section 113P of the Act (copying text/images).

Communities@Work’s Commitments 

  • We will be transparent in our social media engagement.
  • We will protect our consumers’ privacy in compliance with applicable Privacy Policies, IT Security Policies, and laws, rules, and regulations.
  • We will respect copyrights, trademarks, rights of publicity, and other third-party rights.
  • We will be responsible in our use of technology and will not knowingly align the organisation with any organisations or websites that use excessive tracking software, adware, malware or spyware.
  • We will reasonably monitor our behaviour in the social media space, establish appropriate protocols for establishing our social media presence, and keep appropriate records of participation as dictated by law and/or industry best practices.
  • The content will be sensitive to our clients and employees and aligned to our values, purpose and mission.
  • Offensive, hate speech or hurtful comments posted by external parties will be moderated and may be deleted from our feeds as necessary in accordance with our social media house rules.

For any queries or concerns regarding Communities@Work’s engagement on social media, please contact our marketing team using the get in touch form on our website.

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